Returns & Exchanges

At Dhyan Diam, every piece of jewellery is created and selected with careful attention to quality, craftsmanship, and detail. We encourage customers to review their chosen piece carefully before completing a purchase and to speak with our team if they have any questions regarding sizing, design, specifications, or customisation.

To ensure clarity before you place an order, please review our Returns & Exchanges policy below.

Refund Policy

Dhyan Diam does not offer refunds on purchases. Once a purchase has been completed, the amount paid cannot be refunded.

We therefore recommend confirming all relevant details of the jewellery, including the design, size, diamond specifications, personalisation requirements, and other preferences, before finalising your order.

If you require assistance before making a purchase, the Dhyan Diam team will be happy to provide the information needed to help you make an informed choice.

Exchange Policy

Dhyan Diam offers exchanges in accordance with the brand’s applicable exchange policy.

The exchange period applicable to your purchase will be communicated to you at the time of purchase. Customers who wish to request an exchange should contact Dhyan Diam within the period communicated for their order.

All exchange requests will be considered according to the terms and conditions applicable to the particular purchase. We recommend retaining your purchase-related information and contacting our team as soon as possible if you would like to discuss an exchange.

The availability and terms of an exchange may depend on the jewellery purchased and the specific conditions communicated by Dhyan Diam at the time of sale.

Bespoke & Customised Jewellery

Bespoke and customised jewellery is created specifically according to a customer’s individual requirements. This may include personalised designs, custom specifications, modifications, or other details requested specifically for the customer.

For this reason, bespoke and customised pieces are non-refundable and non-exchangeable.

An exception may apply only where Dhyan Diam has specifically agreed otherwise. Any such arrangement must be discussed and confirmed directly with the brand.

Customers ordering bespoke or customised jewellery are therefore encouraged to carefully review and approve all relevant specifications before the piece is finalised.

Need Assistance?

If you have any questions about an exchange, customised order, or the policy applicable to a particular purchase, please contact the Dhyan Diam team.

Our team can explain the applicable exchange terms and period associated with your purchase and assist you with the next steps.

By completing a purchase with Dhyan Diam, customers acknowledge and accept the applicable Returns & Exchanges terms communicated at the time of purchase.